Background work levels up logic and establishes credibility. It may be more work than strictly called for but it creates value for all parties. Background work is the work you do over and above what is strictly required to complete a task. Someone who habitually digs deeper than strictly necessary is worth listening to. When they know, they will speak with authority. When they don’t know, they’ll say so and then, if they are curious, go do the work to find out.
Kent BeckSkip useless meetings, send a 1 minute asynchronous video to pitch the message instead. Take notes of your discoviries to be ready for discovery sessions. Empower your team, encourage them to take initiatives and think like a Product Manager. Create text messages boundaries by tweaking, hiding, and automating notifications parameters. Do the work live instead of adding it to your to-do list. Take the lead while screen-sharing in meeting: write the summary, ping your colleagues for a fast answer, schedule the next encounter.
Tal RavivTech support is sales, why pass up such an easy opportunity to thrill a customer? Tech support is the closest, most honest chance for product development. The purpose of tech support is to make your customers fantastic at their jobs. You don’t just explain a feature but help customers use the result to impress their boss. For most of your customers, tech support is the only human interaction they’ll have with you. You don’t just apologize because you don’t have the feature they want, you help them work around it and be successful anyway.
Jason CohenTest neutral ideas to let the market respond. 30% of experiments that show positive short-term results have no long-term impact. The few successes generate enough revenue to make up for the many that don’t succeed. Every decision should be about building a product or service that can withstand the test of time.
Archie AbramsYour perspective is just one perspective. Regulate your emotions. Don’t just listen, actively listen. Don’t make it you against them. Workplace conflict is a normal, inevitable part of interacting with other people, it’s how we handle it that matters. Conflict resolution is the process of addressing disagreements with the parties involved by finding mutually acceptable solutions. Your agreement should meet as many of your and your counterpart’s interests as possible and the relationship still needs to be intact. A conflict resolution process is seeing the other person's point of view, pinpointing what the conflict is really about, determining your primary goal, deciding. The resolution part isn’t necessarily a hard-and-fast agreement on next steps: better mutual understanding, less tension, increased collaboration. Conflict resolution upsides are better work outcomes: opportunities to learn, improved relationship, higher job satisfaction and psychological safety.
Amy Gallo